Home 2 by Hilton General Manager

Company: Home2 Suites by Hilton Clovis Fresno Airport
Location: Clovis
Posted on: June 17, 2022

Job Description:

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

--- Monitors compliance with labor standards and staffing guidelines by all departments

--- Monitors compliance with annually established room rate plan

--- Monitors operating expense tracking system for all departments

--- Administers approved incentive programs

--- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

--- Audits departmental procedures and performance. Modifies procedures as needed.

--- Monitors rooms inventory and merchandising procedures.

--- Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

--- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

--- Assures compliance with established Manager On Duty (M.O.D.) Program

--- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

--- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

--- Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

--- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

--- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

--- Attends Asset Management meetings

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

--- Evaluates all guest complaints and ensures corrective action is taken by department heads

--- Monitors guest responses, responding as needed; executes action plan to correct issues

--- Hosts social events/receptions as required by the Brand and/or Baywood Hotels

--- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

--- Participates in the BEAR (Baywood Hotels' Education And Reach Initiatives) activities and other company sponsored community service & fundraising events

Human Resources:

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

--- Interviews, selects, trains, and counsels associates

--- Ensures that all new hires are given the proper onboarding experience

--- Ensures that staff is properly trained by their managers

--- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

--- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

--- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

--- Ensures that performance evaluations are being issued as required by corporate

--- Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

--- Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

--- Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

--- Attends annually a minimum of one advanced management training seminar

--- Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

--- Attends franchise & Baywood mandated training courses as required

Consistently models the behavior of a 'Baywood Ambassador' who:

--- Maintains a professional image, including grooming, verbiage, and body language, at all times

--- Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

--- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

--- Fosters teamwork by offering assistance to others, as needed

--- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department

--- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

--- Recommends other Baywood properties to our guests, when appropriate

--- Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

--- Additional duties may be added at any time at the discretion of management

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