Home 2 by Hilton General Manager
Company: Home2 Suites by Hilton Clovis Fresno Airport
Location: Clovis
Posted on: June 17, 2022
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Job Description:
Summary
Responsible for the upkeep and the efficient, profitable operations
of the hotel by providing a safe, clean, environment where
employees provide, and guests experience, flawless customer service
that is legendary throughout the industry.
Essential Job Duties
Hotel Profitability:
Ensures the attainment of established budgeted goals for all
departments of Hotel
--- Monitors compliance with labor standards and staffing
guidelines by all departments
--- Monitors compliance with annually established room rate
plan
--- Monitors operating expense tracking system for all
departments
--- Administers approved incentive programs
--- Conducts required meetings (ex. Daily Huddle, weekly staff) to
ensure interdepartmental communication and coordination of mutual
goals
--- Audits departmental procedures and performance. Modifies
procedures as needed.
--- Monitors rooms inventory and merchandising procedures.
--- Conducts quarterly rate surveys of competitive hotels and
monitors program for competitive analysis and price-value
assessment
--- Monitors and ensures compliance with amenity programs,
franchise and company standards, as well as promotional
materials
--- Assures compliance with established Manager On Duty (M.O.D.)
Program
--- Participates in scheduled meetings as required by corporate.
This includes revenue management, safety, budget, sales & regional
operations meetings
Asset Management:
Exceeds Brand and/or Baywood quality standards ensuring a favorable
franchise inspection grade for the property
--- Submits annual Capital and Repair & Maintenance (R&M)
budgets for approval by Corporate Office
--- Ensures completion of all approved Capital and R&M items,
coordinating with Regional Operations Manager and Manager of
Purchasing
--- Conducts daily inspections of guest rooms to ensure
housekeeping is meeting/exceeding cleanliness standards
--- Conducts bi-weekly property inspections and approves action
plans to include time-table to resolve problems
--- Attends Asset Management meetings
Guest Satisfaction/Public Relations:
Promotes guest satisfaction in an effort to obtain repeat business
of leisure and business markets
--- Evaluates all guest complaints and ensures corrective action is
taken by department heads
--- Monitors guest responses, responding as needed; executes action
plan to correct issues
--- Hosts social events/receptions as required by the Brand and/or
Baywood Hotels
--- Plays active role in community through affiliation with various
community organizations to promote and maintain positive image for
hotel
--- Participates in the BEAR (Baywood Hotels' Education And Reach
Initiatives) activities and other company sponsored community
service & fundraising events
Human Resources:
Ensures employees are provided with the necessary structure,
motivation and training to satisfy their needs and achieve
organizational goals
--- Interviews, selects, trains, and counsels associates
--- Ensures that all new hires are given the proper onboarding
experience
--- Ensures that staff is properly trained by their managers
--- Ensures adequate staffing levels are maintained, adhering to
budgetary and staffing guidelines
--- Ensures compliance of all department heads with goal-oriented
job descriptions and reviews goals with each individual
--- Maintains associate files, ensuring all documents are current
(including job descriptions and version of handbook)
--- Ensures that performance evaluations are being issued as
required by corporate
--- Encourages promotion from within, associate engagement and
development through goal setting, employee training and
participating in all corporate mandated associate-focused
initiatives
--- Ensures hotel is in compliance with all Baywood policies,
Federal and State laws with regards to all personnel practices,
safety initiatives, & labor-related postings
--- Payroll processing and reconciliation
Personal Development:
Ensures continual efforts are made to increase management abilities
and knowledge
--- Attends annually a minimum of one advanced management training
seminar
--- Attends classes to become knowledgeable or maintain proficiency
in the latest industry-related technology
--- Attends franchise & Baywood mandated training courses as
required
Consistently models the behavior of a 'Baywood Ambassador' who:
--- Maintains a professional image, including grooming, verbiage,
and body language, at all times
--- Warmly greets both guests and coworkers (using the 10/5, first
& last rule) every time they come in contact
--- Actively listens to guests, responding appropriately to their
questions and/or concerns. Seeks guidance and/or assistance from
others to ensure satisfaction
--- Fosters teamwork by offering assistance to others, as
needed
--- Continuously monitors the surroundings at work, in order to
identify any cleanliness, safety, security, or building upkeep
issues; reports discrepancies to the proper department
--- Contributes to a safe work environment by following proper
safety guidelines in matters of attire, utilizing protective gear,
and following safety procedures
--- Recommends other Baywood properties to our guests, when
appropriate
--- Consistently demonstrates our It's My Pleasure service
philosophy by identifying and seizing each golden opportunity to
exceed guest expectations
--- Additional duties may be added at any time at the discretion of
management
Keywords: Home2 Suites by Hilton Clovis Fresno Airport, Clovis , Home 2 by Hilton General Manager, Executive , Clovis, California
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