Service Manager
Company: RDO Equipment
Location: Fowler
Posted on: January 20, 2023
Job Description:
Description$70000 - $90000 / yearCompensation & Benefits:
- 24% bonus potential
- Comprehensive benefits package
- Training and development, as well as opportunities to grow
within the organizationThis individual will provide leadership in
motivating, managing, and evaluating Service Technicians. The
Service Manager will efficiently coordinate, schedule, and manage
Service Technicians time, while maintaining the work order process.
This role will also communicate with the customer in regards to
quotes, job status, and scheduling. This management role will
coordinate activities with other departments to best serve the
needs of the customer and employees. Specific Duties Include:
Demonstrate leadership in day-to-day management of the Service
Technicians under their direction. Assign and schedule jobs and
work areas to Service Technicians according to their skills and
knowledge. Coach, mentor, and communicate job expectations to
service department team members. Lead and take ownership of
management responsibility relating to hiring, performance
management and overall people management with assigned Service
Technicians. Effectively utilize the service scheduling and Ewalk
tools to properly manage the flow of the work order process to
completion. (customer, internal and warranty) Follow and understand
all of our manufacturer partners guidelines, processes and
expectations. Review and approve the daily timecards for employees.
Proactively seek customer feedback, anticipate problems and respond
promptly. Respond and follow up with employee issues and/or
concerns. Review and process all repair work orders for accuracy
and completeness concerning parts, materials, labor, and approve
the release of equipment for delivery to the customer. Assist and
support all aspects of the service department in support of the
responsibilities of the Service Operations Manager. Responsible for
facilitating proper annual employee reviews, 1:1 meetings and
quarterly Career Path Level (CPL) meetings. Maintain technical and
product knowledge on all equipment sold within the dealerships area
of responsibility. Maintain and demonstrate the knowledge of the
RDO Equipment Co. Service operations and procedures model.
Effectively utilize company provided tools, i.e. Work Order
Scheduler, Ewalk, Precise, DTAC, Service Advisor, Service Advisor
Remote etc. Handle warranty claims, including computation of
charges, partner with the Central Warranty Department on the
submission and follow-up of all warranty claims. Ensure that
appropriate communications take place throughout the location/s by
facilitating/participating in monthly open-book meetings,
conducting regular team meetings, encouraging an open-door policy,
and proactively seeking feedback from team members. Foster an
engaged work environment within the location/s, encouraging
accountability, open communication, teamwork, and a commitment to
serving the customer. Lead and manage all business and/or
department activities related to ensuring the customer experience
is positive and that all team members are committed to creating
solutions and long term relationships with customers. Ensure that
the company/location reputation and image in the community is
consistent with RDO Equipment Co. Core Values, and that business
relationships with all stakeholders are not compromised. Manage the
evaluation, allocation, and management of physical and financial
resources and administer the hiring, development/training,
management, evaluation, and effective assignment of people
resources. Responsible for ensuring that sound and safe business
practices and processes are implemented and are continuously
improved to effectively and efficiently achieve ethical business
objectives. Follow all safety rules and regulations while
performing work assignments and adhere to all policies and
procedures as specified in company manuals and as directed in the
employee handbook. Proactively seek and participate in available
company-sponsored training, in an effort to develop and advance
knowledge base and skill set. Maintain a positive and professional
working relationship with peers, management, and support resources,
with a constant commitment to teamwork and exemplary customer
service. Perform all other duties as assigned by management in a
professional and efficient manner. Job Requirements: Previous
supervisory/management experience preferred Excellent customer
service skills Excellent computer skills Technical knowledge
Excellent time management, problem solving and organizational
skills Excellent oral and written communication skills High school
and/or technical school education preferred Candidates must have
valid work authorization and be able to work in the U.S. without
company sponsorshipEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: RDO Equipment, Clovis , Service Manager, Executive , Fowler, California
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