Denny's Restaurant Manager
Company: American Meals
Location: Selma
Posted on: August 4, 2022
Job Description:
Job DescriptionAt the direction of the General Manager, manages
all aspects of a shift in a family restaurant to ensure the guests
are satisfied with their total dining experience/ Responsible for
the execution and delivery of the key result areas (KRAs)Reports to
the General ManagerSupervises crew level employees, including
cooks, servers and service assistantsDUTIESAssists the General
Manager in the accomplishment of the following:
- Develops restaurant operating plans supportive of company and
market strategies which will achieve business growth (sales and
profit) and guest satisfaction
- Plans, schedules and analyzes unit's daily and weekly staffing
including future management needs, ensuring sufficient development
training of all employees
- Exercises discretion in addressing changing demands of the
business
- Ensures that all menu items are prepared and served in
accordance with Brand Standards
- Maintains proper inventory levels for both food and nonfood
items in accordance with company guidelines, using correct ordering
procedures and efficient usage and yield application
- Ensures guest satisfaction through directing operational
execution of proper service in a clean and pleasant
environment
- Makes changes to the operation as necessary to ensure guest
satisfaction
- Enforces Brand Standards service requirements
- Investigates customer feedback, coordinates response and
provides guidance to management and employees to improve customer
service
- Informs supervisor or Denny's Call Center, if appropriate, of
significant customer complaints
- Embodies, promotes and teaches values and nondiscrimination
policies at all times in all aspects of restaurant operations
including customer service, employment, public accommodations and
community goodwill
- Maintains financial performance to budgets, focusing on labor,
cash, repair and maintenance, food costs and operating
expenses
- Maintains awareness of local market trends, competitive stance
and opportunities
- Selects and implements appropriate local restaurant marketing
programs, with assistance and guidance from multi-unit supervisor
and field marketing representatives
- Creates and maintains a positive work environment, ensuring
open communications
- Communicates employee relations issues or problems to the
General Manager and other supervisory and support personnel, as
appropriate
- Administers disciplinary process according to established
procedures
- Responsible for recruiting, interviewing, hiring and training
of hourly employeesQUALIFICATIONSExperience/Education
- Minimum of a high school diploma or equivalent
- Minimum of 2 years management experienceSkills/Knowledge
- Thorough understanding of restaurant operations, to include
restaurant skills
- Customer service skills
- Good listening skills
- Ability to lead and work in team environment
- Demonstrates good judgment and business reasoning
- Certification in Food Safety
- Ability to supervise an average of 40-60 employeesPhysical
Requirements
- Extensive standing and walking without breaks
- Must be able to work irregular hours
- Must be reachable by telephone for communication purposes
- Must have reliable transportationCore CompetenciesManaging and
Leading Others
- Leadership
- People Development
- Communications
- People RelationshipsProblem Solving
- Planning and Organizing
- Problem Analysis/Decision MakingAchieving Results
- Customer Focus
- Resourcefulness
- Functional/Technical Expertise
Job Posted by ApplicantPro
Keywords: American Meals, Clovis , Denny's Restaurant Manager, Hospitality & Tourism , Selma, California
Didn't find what you're looking for? Search again!
Loading more jobs...