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Customer Service Representative

Company: C.G. Di Arie Vineyard & Winery
Location: Sanger
Posted on: September 23, 2022

Job Description:

We are dedicated to the land and strive to maintain a healthy and beautiful environment for the present and the future so that we may drink the best wine today, and leave a healthy planet for our children. We work hard to conserve water and energy, maintain healthy soil, protect air and water quality, preserve local ecosystems and wildlife habitat, and improve the economic vitality of the region and ensure the highest quality of grapes. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

Keywords: C.G. Di Arie Vineyard & Winery, Clovis , Customer Service Representative, Hospitality & Tourism , Sanger, California

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