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Customer Service Specialist

Company: O'Neill Vintners & Distillers
Location: Parlier
Posted on: January 20, 2023

Job Description:

SUMMARY: Provide customer service support to the wholesale channel of O'Neill Vintners. Communicate with Distributors, Sales team members and Carriers to ensure top quality customer support with seamless transactions.DUTIES AND RESPONSIBILITIES:The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Act as the main liaison between the customers and warehouse, logistics and production teams
  • Maintain a respectful and professional image for the company through in person, written and verbal communications
  • Process customer orders into the ERP system to generate sales orders, credit memos and other related documents
  • Allocate cased goods lot codes to sales orders/pick tickets
  • Generate and transfer pick tickets to the warehouse team
  • Send order acknowledgments to customers and communicate any discrepancies, errors, delays or order changes
  • Follow up and confirm order pick up dates with customers and the warehouse team
  • Coordinate the order pick up and delivery schedules with the logistics team
  • Communicate minimum order quantity requirements and on hold credit issues with customers
  • Prepare, maintain and distribute end-of-month reports including but not limited to Mississippi Bailment and DTC Invoicing
  • Prepare and submit Compliance reporting to Avalara
  • Process customer claims both for wholesale and DTC. Track and report to the appropriate departments and provide customer support
  • Aid in tracking finished case goods order allocations, bottling waste, shipping amounts and shipping errors
  • Support and assist Sales and Marketing initiatives, customer requests and special projects
  • Support and Assist Finance with Customer Communication on Invoicing and Crediting distributors
  • Help drive LEAN initiatives and foster inclusive environment. i.e. implementation of 5S
  • Understand, organize and maintain file system, file correspondence, other records and general clerical duties including, but not limited to reports, filing, photocopying and mailing
  • Support in customer, quality and financial audits
  • Perform various other duties and participate in special projects as assigned by the supervisor or managerQUALIFICATIONS:
    • Two-year college degree required; four-year college degree preferred
    • Two to four years' experience in Customer Service facing roll and task management
    • Excellent verbal and written communication skills
    • Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word)
    • Wine and spirits industry knowledge preferred
    • Strong interpersonal skills
    • Ability to understand and follow written and verbal instructions
    • Ability to deal effectively with a diversity of individuals at all organizational levels.
    • Ability to type a minimum of 45 words per minute
    • Versatility, flexibility, and a willingness to work within a rapidly changing environment
    • Ability to adhere to companies' 4 core standards (Trust, Ingenuity, Forward Thinking, Always Deliver)PHYSICAL/MENTAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to do the following:
      • Sit for prolonged periods
      • Perform some repetitive motion activities
      • Coordinate multiple tasks simultaneously
      • Lift, move and stack boxes up to 40 lbsWORK ENVIRONMENT:
        • Work is normally performed in an office environmentPI201581310

Keywords: O'Neill Vintners & Distillers, Clovis , Customer Service Specialist, Hospitality & Tourism , Parlier, California

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