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Guest Service Associates

Company: Massage Envy
Location: Clovis
Posted on: March 19, 2023

Job Description:

Overview At Massage Envy, we use our expertise to make sure every person that walks through our door leaves feeling like their best self. As a Sr. Guest Sales Associate at Massage Envy, you'll lead with care and integrity. We seek people committed to delighting our guests and-of course-having fun while being awesome! It's an opportunity to be a part of a team of experts, promote healing products and services, and experience training and support to advance your leadership skills. You belong with a brand that strives to create a culture that empowers every associate to be their best self. We are flexible and looking for either Full-time or Part-time people to join our team. * Paid time off Health, vision, and dental insurance Hourly pay, commission, and great bonus programs based on performance Discounts on services and all retail products Unlimited opportunity for growth Working in a fun, creative and team-oriented environment What We'll Accomplish Together Sales and Clinic Responsibilities: * Effectively communicates with guests in-person, over the phone and via email in an upbeat and professional manner. Ability to listen to customers' needs and feedback while taking appropriate action to satisfy the customer and escalating as needed. Asks questions and engages with customers to identify their needs and offer products and services at every interaction. * Sell wellness package memberships to Massage Envy guests at a close rate of 25% (1 out of 4 guests). * Understand customers' needs and fully understand our services (massage, enhancements, facials, stretch) to be able to cross-sell service and properly sell guest treatment plans and products. * Present and sell at-home-care routines based on service provider recommendations. * Meets and exceeds daily, monthly and quarterly goals. * Ability to monitors customer satisfaction levels and resolving issues as they arise, referring customers to leadership when needed. Work with the team to take on and complete tasks throughout the day. Focused on maintaining the clinic for a great guest experience. Work in a high volume, fast paced environment. * Book appointments to achieve maximum scheduling efficiency. * Maintain client files and proactively communicate client wants and needs to service providers. You believe in wellness, love being an ambassador and encourage teamwork to drive an outstanding experience for our team, members, and guests. * You work cohesively with others in creating fun in a fast-paced environment. What it Takes to Succeed Qualifications * Available to work weekends (Saturday, Sunday or both!). Willing to work a minimum of 20 hours/week. A positive, friendly, upbeat and personable demeanor. Strong communicator who wants to encourage teamwork and fun. Open to feedback and learning. Thinks like a leader with an ability to work independently with limited supervision. Takes pride in being the best to help the team exceed center and individual goals. Loves making customers happy. A professional appearance at all times. A strong desire to work with others and engage new associates with energy and enthusiasm for our company. Computer, phone and point of sale experience required. Prior sales experience or a strong desire and willingness to learn. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you. We're excited to hear from everyone with the skills, experience, and passion to do a great job and it is the policy of Cambridge Spa Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Cambridge Spa Group will provide reasonable accommodations for qualified individuals with disabilities. * Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Keywords: Massage Envy, Clovis , Guest Service Associates, Hospitality & Tourism , Clovis, California

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