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Customer Service Representative - -

Company: Alorica
Location: Clovis
Posted on: October 4, 2018

Job Description:

***Starting payis $11.50 in Training and moves to $12.00 onProduction*** GET TO KNOW ALORICAin Clovis at 170 W.Shaw!At Alorica, we only do one thing- make lives better, one interaction at a time.We're a globalleader in customer service and experience, serving the world'sbiggest brands with tens of thousands of employees in hundreds oflocations around the globe. JOBSUMMARY Your mission(should you choose to accept it) is to offer customer supportthrough phone, email, online chat or social media to customers whohave questions, concerns or confusion around a particular productor service. You're literally the voice ofthe brand, and a strong relationship between our clients and theircustomers starts with you.So only the awesome needapply. Ready to start? Chat with us to begin theprocess now: () KEY JOBRESPONSIBILITIES

  • Talks to customers over the phone, email,online chat or social media to resolve their questions or concerns
  • Maintains and updatescustomer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls tosupervisor when necessary and appropriate
  • Responds to requests for assistance and/orpossible processing of credit cardauthorizations
  • Trackscall-related information for auditing and reporting purposes
  • Provides feedbackreports on call issues related to downtime and/or trainingissues
  • Upsells tocustomers as necessary WHY JOINALORICA? Every day,we aim to live up to our mission of creating insanely greatcustomer experiences.But as Alorica employees, giving back mattersjust as much - that's why we're so proud of Making LivesBetter with Alorica, a non-profit, 501(c)(3) organizationdedicated to providing assistance to employees, their families andthe people, organizations and communities who supportthem. Simply put, we want to make livesbetter---one interaction at a time.And to do that, we need the verybest people to join us. But please, allow usto entice you further! As an Alorica employee, you mayreceive:
  • Paidtraining
  • Flexibletraining schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday and sicktime
  • Retirementplanning options (401(k))
  • Employee discounts through clientprograms Working at Alorica means potentially having thefreedom to explore all kinds of career options - from customerservice, training, and tech support, to management, recruiting andmore.Alorica offers fun, challenging opportunities to pursue yourprofessional goals, and we want you to have fun and succeed -because when you're at your best, that's when we're atour best. So what do you say? Ready to take the next step? JOBREQUIREMENTSMinimum Education and Experience:
  • High SchoolDiploma or GED required; college degreepreferred
  • Customerservice experience a plus
  • Phone-related customer service amajor plus
  • Familiarity with Microsoft Windows, Word, and Excelapplications
  • Bilinguallanguage skills a plus Knowledge, Skills andAbilities:
  • Stellar customer service skills - and an overwhelmingdesire to make lives better, one interaction at atime
  • Ability to usephone and computer systems
  • Excellent oral and written communication skills
  • Stronglistening/comprehension skills
  • Ability to stay composed andobjective
  • Conversational, patient and confident, with a positiveattitude WORKINGCONDITIONSWork Environment
  • A climate controlled, contactcenter environment - filled with amazing people, incredible careeropportunities and the occasional dance-off
  • Constant usage of phone and computersystems Physical DemandsConstant sedentary work.You'll typically be sitting formost of the time, so be sure get up and stretch once in a while.Your circulatory system will thank you. DISCLAIMER: The above information on thisdescription has been designed to indicate the general nature andlevel of work performed by employees in this classification.It isnot designed to contain or be interpreted as an exhaustive list ofall responsibilities, duties and qualifications required ofemployees assigned to this job. TAKE THE NEXTSTEP Let's make lives better.Let's defy the status quo.And let's go beyond thinking outside the box - and decide toobliterate the box instead.You ready? Let's dothis. Ready to apply? Start the process right awayby chatting with us now () About Alorica: Alorica is anequal opportunity employer and committed to diversity in itsworkforce.Alorica recruits qualified applicants and makes allemployment-related decisions based exclusively on job-relatedqualifications, without regard to characteristics such as race,color, national origin, religion, gender, age, marital status,disability, veteran status, citizenship status, sexual orientation,gender identity, or any other status protected by law.

    Keywords: Alorica, Clovis , Customer Service Representative - -, Hospitality & Tourism , Clovis, California

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