ClovisRecruiter
the smart solution for Clovis jobs

Customer Service Representative

Company: Alorica
Location: Clovis
Posted on: October 10, 2018

Job Description:

Customer Service Representative GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Clovis , Customer Service Representative, Hospitality & Tourism , Clovis, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Representative - Modesto / Ceres / Turlock
Description: Company DescriptionSince our founding in 1979, Money Mart Financial Services has been committed to our mission of serving our customers with straightforward, relevant products that meet their evolving (more...)
Company: Money Mart Financial Services
Location: Modesto
Posted on: 10/20/2018

Experienced Line Cooks - Start at $13.50 per hour
Description: At Red Robin , we're not your typical burger restaurant. Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do. If you have a magnetic personality, (more...)
Company: Red Robin
Location: Clovis
Posted on: 10/20/2018

Part time Merchandiser
Description: SPAR Business Services, Inc. is looking for Independent Contracting merchandisers to provide monthly service for Pharmacy Retailers.
Company: SPAR Administrative Services, Inc
Location: Hanford
Posted on: 10/20/2018


Customer Service Representative (CSR) - Full and Part-time positions available
Description: Mommy Jobs Online is now seeking Customer Service Representatives to join our vibrant team that is dedicated to providing award winning service. Customer service representatives answer and process calls (more...)
Company: Mommy Jobs Online
Location: Fresno
Posted on: 10/20/2018

CUSTOMER SERVICE
Description: ARE YOU LOOKING FOR WORK FROM HOME OPTIONS WHERE YOU CAN WORK FULL TIME OR PART TIME AND STILL MAKE AN INCOME AND STILL HAVE TIME
Company: Ameriplan
Location: Visalia
Posted on: 10/19/2018

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Turlock
Posted on: 10/20/2018

Retail Merchandiser
Description: About Blackhawk Network JOIN Main Street Solutions - Blackhawk Network's Merchandising Brand About Blackhawk Network: Blackhawk Network Holdings, Inc. is a leading prepaid and payments global company, (more...)
Company: Blackhawk Network
Location: Modesto
Posted on: 10/20/2018

Part time Merchandiser
Description: SPAR Business Services, Inc. is looking for Independent Contracting merchandisers to provide monthly service for Pharmacy Retailers.
Company: SPAR Administrative Services, Inc
Location: Modesto
Posted on: 10/20/2018

Customer Service; telecommute
Description: Large Dental Program Company is actively searching for Program Specialists with customer service experience. Telecommuting
Company: AmeriplanUSA
Location: Delano
Posted on: 10/20/2018

CUSTOMER SERVICE
Description: ARE YOU LOOKING FOR WORK FROM HOME OPTIONS WHERE YOU CAN WORK FULL TIME OR PART TIME AND STILL MAKE AN INCOME AND STILL HAVE TIME
Company: Ameriplan
Location: Clovis
Posted on: 10/19/2018

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Clovis RSS job feeds