ClovisRecruiter
the smart solution for Clovis jobs

Customer Service Representative

Company: Alorica
Location: Clovis
Posted on: January 12, 2019

Job Description:

Customer Service Representative GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. JOB RESPONSIBILITIES Responds to requests and calls from customers related to client specific programs and products Identifies and responds to customer's needs based on designated procedures of account/client Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call related information of each call received for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issuesOTHER RELATED DUTIES Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as necessary Provides support and assistance as needed Up-sells to customer upgrades as necessary May perform other client specific duties as necessary and required by program/account Other duties as assigned JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; graduation from a college with an Associate's degree preferred Customer service experience Phone related customer service Familiarity with Microsoft Windows, Word, and Excel applications May require client specific bilingual language requirement, as necessaryKnowledge, Skills and Abilities: Knowledge of product/procedures Ability to use phone and computer systems Customer service skills Strong interpersonal skills Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathetic Mental Acuity Conversational Confident/Assertive Demonstrate a positive attitudeWork Environment: Constant work performed in a climate controlled, call-center environment Constant usage of phone and computer systemsPhysical Demands: Constant sedentary workABOUT ALORICA Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Clovis , Customer Service Representative, Hospitality & Tourism , Clovis, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Representative
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Fresno
Posted on: 01/21/2019

Area Supervisor
Description: GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when (more...)
Company: Ross Dress for Less
Location: Fresno
Posted on: 01/20/2019

shift supervisor - Store# 17847, OAKDALE & MERLE, MODESTO
Description: Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks (more...)
Company: Starbucks
Location: Modesto
Posted on: 01/20/2019


Merchandiser
Description: Discover the power of one and all at Core-Mark Come join the team that has been empowering customers, investing in people and serving communities for 130 years. The Power of One. Strengthen By All. As (more...)
Company: Core-Mark International, Inc.
Location: Fresno
Posted on: 01/20/2019

Receptionist
Description: Receptionist H R Block, the world rsquo s leader in tax preparation services, is seeking talented, customer focused Receptionists to join our tax office teams. These are seasonal positions, where you (more...)
Company: H&R BLOCK
Location: Hanford
Posted on: 01/20/2019

Housekeeping Aide - Courtyard Bakersfield (17000PJE)
Description: Its a powerful feeling, to belong. Its finishing each others thoughts. Laughing at the same jokes. Its that moment you feel truly and completely yourself. Its working with people who treat you like family. (more...)
Company: Marriott
Location: Delano
Posted on: 01/21/2019

INBOUND CUSTOMER SERVICE
Description: An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on technical (more...)
Company: Mommy Jobs Online
Location: Fresno
Posted on: 01/21/2019

Bilingual Parts Delivery
Description: xa0 Nuestros conductores de Entrega de Partes proporcionan un excelente servicio al cliente a trav xe9 s de la entrega segura y eficiente de partes y productos a nuestros
Company: O'Reilly Auto Parts
Location: Ceres
Posted on: 01/20/2019

Guest Service Representative - Residence Inn (190004BK)
Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
Company: Marriott International, inc.
Location: Visalia
Posted on: 01/20/2019

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Fresno
Posted on: 01/20/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Clovis RSS job feeds