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Front Desk Associate

Company: Massage Envy - Clovis
Location: Clovis
Posted on: March 8, 2020

Job Description:

Reports To:-------- Clinic Administrator / Assistant Clinic AdministratorFunction:---------------- Offering excellent customer service to guests and members, and selling--membershipsInteraction: -- -- -- ----

  • Direct contact with Franchise Owner
  • Direct contact with Clinic Administrator
  • Direct contact with Assistant Clinic Administrator
  • Direct contact with Massage Therapists and--Estheticians--Principle Duties:
  • Promptly and professionally answers the phone
  • Effectively and efficiently books appointments
  • Greets guests and members as they enter the clinic
  • Efficiently and effectively checks members in and out for appointments
  • Presents Wellness Program to all prospects: conducts pre-chat, communicates with therapists, conducts wellness presentation customized to client's needs
  • Closes 30% or greater in membership sales
  • Understands and applies the sales process
  • Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
  • Assists in maintaining cleanliness of the facility
  • Maintains client files
  • Makes appointment reminder calls daily
  • Other duties as assigned:-- Refer to daily activity check list
  • Perform other duties assigned by CA or ACA or Franchise Owners
  • Understands, believes in and upholds Massage Envy's Vision and Values
  • Understands, believes in and upholds-- Massage Envy's Service Essentials

Keywords: Massage Envy - Clovis, Clovis , Front Desk Associate, Other , Clovis, California

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