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Retail Store Manager

Company: 5.11 Tactical
Location: Clovis
Posted on: November 17, 2020

Job Description:

“We are innovators who make purpose-built gear for life's most demanding missions.”

Our Ethos defines our culture - Trusted, Accountable, Responsive and Committed

5.11 Tactical is the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. We are now opening 5.11 retail stores nationwide to complete the total 360-degree experience our customers crave. Our teams work closely with First Responders, Special Forces operators, industrial professionals, tactical and fitness enthusiasts around the globe to design, develop and deliver unique apparel and gear that inspires readiness.

In order to accomplish this mission, we have an exciting opportunity to manage and grow our 5.11 Tactical Retail Store opening soon at 1195 E Shaw Road, Clovis CA 93612 . We are seeking an exceptional, service-minded, Retail Store Manager who will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while leading the retail sales team and achieving store sales goals.

RESPONSIBILITIES:

FINANCIAL ACCOUNTABILITY

Accountable for total store and individual sales goals by establishing and overseeing plans, budgets and variable cost for store; works with comparable sales to last year, sales to budget and future trends to maximize profitability

Accurate recording of sales figures and performs cash operational functions such as cash management to include all bank deposits and cash handling procedures and daily cash reconciliation

Establishes, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit

Labor and payroll management including tracking and calculating monthly sales incentive rewards

Manages merchandise processing, replenishment and recovery of sales floor according to 5.11 merchandising standards including inventory allocation and product levels

Executes reductions, price changes, clearance and transfers

Manages store controllable budget and expenses, ensures bills are paid in a timely manner, ordering office and store supplies, invoice reconciliation and charitable contributions

Manage store events to ensure they are within budget, meets the event criteria and work with marketing, merchandising and sales teams in executing the event

DELIVER OVERALL BRAND EXPERIENCE

Directs and models 5.11’s Ethos, Values, Mission and Service standards providing an elevated customer experience by being present and engaging on the floor during business hours

Works closely with 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities and develop long-term strategies

Creates an environment that maintains a 100% focus on the customer

Attracts, recruits, hires and trains high-caliber leadership team members and service specialists

Ensures all team members are working together to create a positive environment and resolves issues

Assesses team’s performance and provides feedback using both informal and formal methods

Directs and models selling behaviors to build customer relationships and brand loyalty

Directs and models an efficient and satisfying cash-wrap experience

Ensures housekeeping duties are completed to maintain a neat, clean and professional store environment

Ensures team is trained in the appropriate fitting techniques and accurately executing fittings, as well as ensures all alterations and embellishments are executed according to department specs

Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety

Has working knowledge and oversees use of all Company systems in store

Manages and protects the assets of the store through implementation and close monitoring of loss prevention practices, and tracking against sales and inventory results

Models and supports use of store tools and systems to nurture customer relationships

Develops and guides efforts to establish relationships with local public safety organizations

Directs Uniform Services department to meet service level commitments

QUALIFICATIONS : To perform the job successfully, an individual should have the following credentials

Bachelor’s or Associate’s Degree and/or 3-5 years of retail experience– apparel preferred

Previous retail management experience required (2 yrs. Store Manager)

Proficiency in Microsoft Office programs (Excel, Word, and Outlook)

Ability to use a POS system

Proven ability to provide a superior customer experience and drive customer loyalty

Proven ability to assess talent and manage performance

Proven business acumen with strategic and analytical skills

Ability to effectively communicate with all levels of an organization

Schedule flexibility to include evenings and weekends

ETHOS:

At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture– T rusted, R esponsive, A ccountable and C ommitted.

Trusted

Strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability and results.

Responsive

Listen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.

Accountable

Seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.

Committed

Overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to‘over-deliver” relative to expectations.

BENEFIT S:

5.11 Tactical provides a competitive salary, a full range of outstanding benefits, a great working environment built on trust and respect, with unbridled support for all of our Associates to succeed. Some of those benefits include but are not limited to:

Medical and Dental Insurance

Vision Plan

401K

Life Insurance

Basic Disability

5.11’s practice is to hire at 18 years of age and older only

Keywords: 5.11 Tactical, Clovis , Retail Store Manager, Other , Clovis, California

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