Bilingual Patient Referral Coordinator
Company: Aerotek
Location: Parlier
Posted on: February 23, 2021
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Job Description:
Description:Answer incoming telephone calls from patients and
physician offices, and calling to inquire about existing referral
appointments. The Central Referral Representative works with
patients, insurance carriers, and physician offices in a
professional and courteous manner. The Central Referral
Representative is responsible for maintaining a well-organized work
station and documenting appointments and orders in electronic
medical records.SUMMARY OF RESPONSIBILITIES: Coordinates orders for
outpatient testing and procedures. Schedules appointment, advises
patient, prepares referral packets and mails it to patients' home.
Completes and faxes order forms to specialty offices. Coordinates
follow-up with patient and specialty offices. Maintains up-to-date
documentation in electronic medical records. Addresses questions
from patients via telephone and in person related to specialty
appointments and procedures. Answer incoming calls on a multi-line
phone system. Promptly and courteously answers and screens phone
calls for the department; routes call as appropriate within
established customer service guidelines; accurately records
messages and delivers to the appropriate party in a timely manner;
checks voicemail frequently. Provides outstanding customer service
to internal and external customers. Reports any potential customer
concerns or complaints immediately to management. Utilizes protocol
for patient look up to ensure accurate identification of patient to
ensure data integrity and patient safety. Reporting any potential
time constraints or bottle necks that could prevent you from
completing referral to designated provider and / or care team.
Daily print follow-up reports from electronic medical records and
follow up with specialty offices onSkills:Patient registration,
Medical record, Health care, Customer serviceTop Skills
Details:Patient Referrals, Referral Coordinator, Medical
SchedulerAdditional Skills & Qualifications: Bilingual
(English/Spanish) REQUIRED Preferred 2 years of experience in a
health center setting Knowledge in scheduling Knowledge of referral
processing Able to quickly build and maintain rapport with patients
and providers of differing backgrounds Team player Customer-service
expertise. Strong computer skills Positive professional insight
Flexibility and dependability Demonstrated good problem-solving
skills; sound judgment Good writing skills. Modern office practices
and procedures including email Attention to detail and excellent
follow-through on work tasks Able to handle multiple tasks
simultaneouslyExperience Level:Entry Level About Aerotek:We know
that a company's success starts with its employees. We also know
that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Clovis , Bilingual Patient Referral Coordinator, Other , Parlier, California
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