Bilingual Patient Referral Coordinator

Company: Aerotek
Location: Parlier
Posted on: February 23, 2021

Job Description:

Description:Answer incoming telephone calls from patients and physician offices, and calling to inquire about existing referral appointments. The Central Referral Representative works with patients, insurance carriers, and physician offices in a professional and courteous manner. The Central Referral Representative is responsible for maintaining a well-organized work station and documenting appointments and orders in electronic medical records.SUMMARY OF RESPONSIBILITIES: Coordinates orders for outpatient testing and procedures. Schedules appointment, advises patient, prepares referral packets and mails it to patients' home. Completes and faxes order forms to specialty offices. Coordinates follow-up with patient and specialty offices. Maintains up-to-date documentation in electronic medical records. Addresses questions from patients via telephone and in person related to specialty appointments and procedures. Answer incoming calls on a multi-line phone system. Promptly and courteously answers and screens phone calls for the department; routes call as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner; checks voicemail frequently. Provides outstanding customer service to internal and external customers. Reports any potential customer concerns or complaints immediately to management. Utilizes protocol for patient look up to ensure accurate identification of patient to ensure data integrity and patient safety. Reporting any potential time constraints or bottle necks that could prevent you from completing referral to designated provider and / or care team. Daily print follow-up reports from electronic medical records and follow up with specialty offices onSkills:Patient registration, Medical record, Health care, Customer serviceTop Skills Details:Patient Referrals, Referral Coordinator, Medical SchedulerAdditional Skills & Qualifications: Bilingual (English/Spanish) REQUIRED Preferred 2 years of experience in a health center setting Knowledge in scheduling Knowledge of referral processing Able to quickly build and maintain rapport with patients and providers of differing backgrounds Team player Customer-service expertise. Strong computer skills Positive professional insight Flexibility and dependability Demonstrated good problem-solving skills; sound judgment Good writing skills. Modern office practices and procedures including email Attention to detail and excellent follow-through on work tasks Able to handle multiple tasks simultaneouslyExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Clovis , Bilingual Patient Referral Coordinator, Other , Parlier, California