Customer Service Rep

Company: CONTINUUM Applied Technology
Location: Clovis
Posted on: May 3, 2021

Job Description:

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world including Airbus, Bell, Boeing, Bombardier, Cessna, Daher, Dassault, Embraer, Gulfstream, Hawker, HondaJet, Leonardo, and Pilatus. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 800 employees in 12 locations around the world.CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is wholly owned by Hearst Business Media.Job SummaryAs part of the Customer Service Team you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance to become familiar with CAMP's software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.ResponsibilitiesBe the first line of contact when customers, clients, and partners call or e-mail with inquiries.List, understand, and take action in response to needs.Maintain records of customer communicationsProvide effective and efficient assistance of customer facing applications, reports and servicesSupport CAMP's Business interactions, setup, user access, data processing and if needed connect to properAircraft Analysts.Maintain high standards of telephone and e-mail etiquette and promptness.RequirementsIntermediate understanding of computer software.Intermediate ability to use applications like Microsoft Outlook, Excel, Word, etc.Warm, welcoming, and helpful attitude.Excellent interpersonal skills

Keywords: CONTINUUM Applied Technology, Clovis , Customer Service Rep, Other , Clovis, California