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Housekeeping Supervisor - Westin Monache Mammoth

Company: Alterra Mountain Co
Location: Mammoth Lakes
Posted on: May 3, 2021

Job Description:

Location: USA - Mammoth Lakes, CA

Type: Supervisor

Category: Hotel/Resort, Guest Services

At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging. The Westin Monache is Mammoth Mountain's only luxury, full-service hotel offering gracious hospitality, a majestic setting and Westin's standard of excellence. The Westin Monache Resort, Mammoth is just steps from the vibrant hub of The Village where visitors can revel in the charm of Mammoth's pedestrian-only village, alive with fine restaurants, boutique shops, exciting nightlife and year-round special events. The resort is also located adjacent to the village gondola with direct access to the mountain.

The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.

Responsibilities

You are the ultimate trainer, coach, motivator and role model for Housekeeping! You will be responsible for ensuring that all housekeeping front line staff is trained to achieve and maintain levels of cleanliness, quality and detail according to Westin and Intrawest standards. You will document individual progress, target strengths and weaknesses, provide follow-up training and encourage, motivate and recognize staff! You will help establish consistency and conformity in the cleaning and servicing procedures, placement of amenities, and time lines required to complete these tasks. The Housekeeping Supervisor will be responsible for supervising the housekeeping associates and act as a leader and positive role model within the Housekeeping Department.

  • Proactively encourage and maintain open and positive communications with all associates and managers.
  • Deliver the best possible Guest and Employee Experience.
  • Accurately schedule all staff areas based on anticipated occupancy, group arrivals/departures, and special events to meet the demand for labor and make use of optimum budget dollars.
  • Oversee daily operations in the office and out on the property; maintain inventories and supplies, communicate with associates for trouble spots, and delegate assignments to associates to ensure proper function of the operation.
  • Oversee the maintenance standards of rooms and housekeeping equipment. Constant communication with the maintenance department and associates concerning conditions of the rooms and equipment is mandatory.
  • Provide updates to associates as soon as received to keep them current on all resort activities.
  • Assist all associates in any and all tasks if needed.
  • Work closely with the Front Desk, and Maintenance as well as maintaining good, functional relationships with other departments to achieve the best possible service levels.
  • Maintain employee appearance standards in order to ensure consistency.
  • Help maintain the training manuals and other information.
  • Assist Housekeeping Manager in maintaining the smooth operation of the housekeeping department.
  • Provide regular feedback on individual progress, challenges or concerns. Offer potential or proposed solutions or amendments.
  • Establish, foster and maintain a positive and fun work environment always keeping communication lines open.
  • Assist with recognition planning and implementation.
  • Liaising with management and ensuring all daily operational requirements are met
  • Inspecting all completed work assignments of associates
  • Training and retraining of all associates
  • Coaching and disciplinary involvement with the associates
  • Interacting with guests/homeowners establishing a rapport with guests/homeowners by conducting regular business, addressing complaints or questions and providing direction.
  • Aide in interviewing / hiring, providing guidance, support, direction, coaching and correcting, and training to departmental staff by Performance and wage reviews, one on ones, holding regular departmental staff meetings.
  • Along with the Housekeeping Manager be responsible for safety as per the Occupational Health and Safety Act.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Physical Demands

Required to stand; walk; climb stairs; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, and bend.

May be required to lift, carry, and move constantly 11 to 29 pounds, frequently 30 to 49 pounds, and occasionally 50 to 75 pounds.

General Skills Description

High School Diploma or equivalent education preferred

Diploma/Degree in Hotel Management an asset

Skills and Knowledge

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Knowledge of Microsoft applications and confident with computer skills

Knowledge of Galaxy program beneficial

Willingness to learn new computer programs

Self-motivated and energetic

Previous Housekeeping experience and knowledge of housekeeping operations essential

Must have strong communication skills

Ability to handle employee relations with confidence and discretion

Enjoys working in a very active environment

Team oriented with an energetic, friendly, cheerful, and active demeanor

Proven ability to coach develop mentor and recognize employees as required

Recognizing areas of opportunity for improvement and taking self directed action to correct

Must be available to work flexible hours (able to work early mornings, weekends, holidays and evenings)

Background in supervising and training a large number of people is essential an in hospitality industry

Must have good public relations skills and be able to think quickly on your feet.

Ability to embrace, welcome and adapt to change very quickly

Strong organizational skills, time management, and a very good attention to detail are basic requirements for this position

Patience, nurturing, and understanding of personnel are also critical.

Must possess safe work habits with an awareness of safe work procedures

Must be able to work with cleaning chemicals

Must be able to where latex or non-latex gloves when using chemicals

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Keywords: Alterra Mountain Co, Clovis , Housekeeping Supervisor - Westin Monache Mammoth, Other , Mammoth Lakes, California

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