Location: USA - Mammoth Lakes, CA
Category: Hotel/Resort, Guest Services
At the Westin Monache Resort, Mammoth contemporary elegance
redefines mountain lodging. The Westin Monache is Mammoth
Mountain's only luxury, full-service hotel offering gracious
hospitality, a majestic setting and Westin's standard of
excellence. The Westin Monache Resort, Mammoth is just steps from
the vibrant hub of The Village where visitors can revel in the
charm of Mammoth's pedestrian-only village, alive with fine
restaurants, boutique shops, exciting nightlife and year-round
special events. The resort is also located adjacent to the village
gondola with direct access to the mountain.
The Westin brand is built on four unique differences -
tradition, distinctive hotels, products and service. We look for
'people who make the difference', a Westin legacy where associates
deliver a consistent and memorable level of service all the
You are the ultimate trainer, coach, motivator and role model
for Housekeeping! You will be responsible for ensuring that all
housekeeping front line staff is trained to achieve and maintain
levels of cleanliness, quality and detail according to Westin and
Intrawest standards. You will document individual progress, target
strengths and weaknesses, provide follow-up training and encourage,
motivate and recognize staff! You will help establish consistency
and conformity in the cleaning and servicing procedures, placement
of amenities, and time lines required to complete these tasks. The
Housekeeping Supervisor will be responsible for supervising the
housekeeping associates and act as a leader and positive role model
within the Housekeeping Department.
- Proactively encourage and maintain open and positive
communications with all associates and managers.
- Deliver the best possible Guest and Employee Experience.
- Accurately schedule all staff areas based on anticipated
occupancy, group arrivals/departures, and special events to meet
the demand for labor and make use of optimum budget dollars.
- Oversee daily operations in the office and out on the property;
maintain inventories and supplies, communicate with associates for
trouble spots, and delegate assignments to associates to ensure
proper function of the operation.
- Oversee the maintenance standards of rooms and housekeeping
equipment. Constant communication with the maintenance department
and associates concerning conditions of the rooms and equipment is
- Provide updates to associates as soon as received to keep them
current on all resort activities.
- Assist all associates in any and all tasks if needed.
- Work closely with the Front Desk, and Maintenance as well as
maintaining good, functional relationships with other departments
to achieve the best possible service levels.
- Maintain employee appearance standards in order to ensure
- Help maintain the training manuals and other information.
- Assist Housekeeping Manager in maintaining the smooth operation
of the housekeeping department.
- Provide regular feedback on individual progress, challenges or
concerns. Offer potential or proposed solutions or amendments.
- Establish, foster and maintain a positive and fun work
environment always keeping communication lines open.
- Assist with recognition planning and implementation.
- Liaising with management and ensuring all daily operational
requirements are met
- Inspecting all completed work assignments of associates
- Training and retraining of all associates
- Coaching and disciplinary involvement with the associates
- Interacting with guests/homeowners establishing a rapport with
guests/homeowners by conducting regular business, addressing
complaints or questions and providing direction.
- Aide in interviewing / hiring, providing guidance, support,
direction, coaching and correcting, and training to departmental
staff by Performance and wage reviews, one on ones, holding regular
departmental staff meetings.
- Along with the Housekeeping Manager be responsible for safety
as per the Occupational Health and Safety Act.
Regular attendance in conformance with the standards, which may
be established from time to time, is essential to the successful
performance of this position. Employees with irregular attendance
will be subject to disciplinary action, up to and including
termination of employment.
Due to the cyclical nature of the hospitality industry,
employees may be required to work varying schedules to reflect the
business needs of the hotel. In addition, attendance at all
scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with
Westin rules and regulations for the safe and effective operation
of the hotel facilities. Employees who violate hotel rules and
regulations will be subject to disciplinary action, up to and
including termination of employment.
Required to stand; walk; climb stairs; use hands to finger,
handle or feel; reach with hands and arms; and stoop, kneel, and
May be required to lift, carry, and move constantly 11 to 29
pounds, frequently 30 to 49 pounds, and occasionally 50 to 75
General Skills Description
High School Diploma or equivalent education preferred
Diploma/Degree in Hotel Management an asset
Skills and Knowledge
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of
knowledge, skills, and abilities.
Knowledge of Microsoft applications and confident with computer
Knowledge of Galaxy program beneficial
Willingness to learn new computer programs
Self-motivated and energetic
Previous Housekeeping experience and knowledge of housekeeping
Must have strong communication skills
Ability to handle employee relations with confidence and
Enjoys working in a very active environment
Team oriented with an energetic, friendly, cheerful, and active
Proven ability to coach develop mentor and recognize employees
Recognizing areas of opportunity for improvement and taking self
directed action to correct
Must be available to work flexible hours (able to work early
mornings, weekends, holidays and evenings)
Background in supervising and training a large number of people
is essential an in hospitality industry
Must have good public relations skills and be able to think
quickly on your feet.
Ability to embrace, welcome and adapt to change very quickly
Strong organizational skills, time management, and a very good
attention to detail are basic requirements for this position
Patience, nurturing, and understanding of personnel are also
Must possess safe work habits with an awareness of safe work
Must be able to work with cleaning chemicals
Must be able to where latex or non-latex gloves when using
All employees must maintain a neat, clean and well-groomed
appearance per Westin standards.
This job description is not an exclusive or exhaustive list of
all job functions that an employee in this position may be asked to
perform from time to time.