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Medical Receptionist/ Medical Assistant Front Office

Company: Central Valley Indian Health, Inc.
Location: Prather
Posted on: May 31, 2021

Job Description:

Job Description Under the direct supervision of the Business Manager., the incumbent holds a Safety Sensitive position and provides front desk Medical Billing/business services. The incumbent will screen all patients as prescribed by Fiscal staff, collect all data which is related to patient services, and schedule all patient appointments. Responsible for HIPAA Compliance and excellent customer service.

PRIMARY RESPONSIBILITIES: A. Maintain a positive image of CVIH by greeting clients in a professional manner and see to their comfort and sense of well being during their clinic visit; inform patients of any changes that could delay their appointment/visit. B. Register patients, obtain all baseline data necessary for the patient visit and follow-up appointment. Update the medical record with insurance information, an updated copy of insurance, eligibility, HIPPA notice, Health History, and annual consent. Update personal information in electronic medical record, including address, phone number, pharmacy, etc. C. Collect co-pays, deductibles, share of cost and sliding fee payments. Records and balances daily cash receipts and properly routes to the Fiscal Department. D. Coordinate all patient appointments for medical services by sign-in sheet, as required by the guidelines of CVIH. Copy of sign in sheet to be sent to RPMS and Billing Department. E. Notify patient by mailing letters about their missed appointments and need to reschedule. F. Maintain patient confidentiality according to CVIH standards and protocols. G. Responsible for verifying eligibility for PRC, Direct Care, Insurances, and/or Medi-Cal before patient is seen. Copies of any changes in methods of payments must be changed in the electronic medical chart and sent to PRC Coordinator and Billing. Insurance card is to be scanned into the electronic medical record. H. Check out patients by printing a visits summary and scheduling any needed appointments. I. Responsible for cancelling/rescheduling appointments based on provider schedule. J. Responsible for updating all patient information in RPMS each time patient comes to clinic including address, phone numbers, insurance and community. K. Scan labs, imaging reports, consultation reports, hospital reports and other daily forms from other departments and outside providers into electronic medical records. Documents need to be assign to the proper staff for review. L. Responsible for making sure all documents are scanned into the correct electronic medical record folders based on patient document folders list. M. Responsible for checking e-faxing and house faxes to direct documents to the proper staff. N. Responsible medical records request for subpoenas, court orders and upon patient request. O. Responsible for daily mail. P. Communicate in a friendly and professional manner to others. Provide excellent service/support to all patients, employees, and outside contacts. Q. Any other duties assigned to the employee by the direct supervisor or CVIH management.

Requirements: 1. High School Diploma or equivalent. 2. Certificate and one year experience in medical office or healthcare administration medical front office or health care administration. 3. Knowledge of basic office skills, medical terminology, and proficient in word processing. 4. Valid CPR Certificate preferred. 5. A valid California Drivers License and clean driving record with the ability to be insured under CVIHs automobile insurance. 6. Requires and awareness and keen appreciation of Indian traditions, customs a socioeconomic needs; an ability at times to meet and deal effectively with Indian health organizations consisting of numerous tribes with varied cultures which requires tact, courtesy, discretion, resourcefulness, and good judgment in handling functions of a sensitive nature. 7. Safety Sensitive positions are subject to random drug testing and are required as a condition of continued employment. CVIH is an equal opportunity employer; however preference in hiring is given to qualified Native American Indians in accordance with the Indian Preference Act (Title 25 U.S. Code, Section 472 and 473). Applicants claiming Indian preference must submit verification of Indian descent certified by tribe of affiliation or other acceptable documentation of Indian heritage. Qualified Veterans must submit form DD214 Honorable Discharge. A copy must be attached with application. Qualified candidates must submit the Central Valley Indian Health employment application in order to be considered for the position. Company Description CVIH is a private non-profit Tribal organization that provides health care services to the Native American people of the Central Valley. With 6 locations, CVIH provides Medical, Dental, Mental Health, Public Health Nursing, Optician and Nutrition services. CVIH was formed in 1971 and continues to provide quality health care services to patients in Fresno, Madera & Kings Counties.

Keywords: Central Valley Indian Health, Inc., Clovis , Medical Receptionist/ Medical Assistant Front Office, Other , Prather, California

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