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Front Desk Agent - The Westin - Mammoth Mountain

Company: Alterra
Location: Mammoth Lakes
Posted on: May 31, 2021

Job Description:

Check guests/owners in and out of the resort to Westin Brand Standards by using Lightspeed hotel management system, taking payment details, arranging luggage assistance, responding to special needs and other duties as requiredAct as a "one stop shop" for all guests/owners, in-house, past and soon to arrive.Answers all phone calls and directs to corresponding department.Answer all inquiries pertaining to hotel services, past and future stays and other Mammoth Lakes informationModify, change or cancel reservationsTakes all in room dining ordersDispatches housekeeping and engineering service requests through Empower Guest Services (GXP)Responsible for blocking all arrivals, honoring guest requests and following Marriott Bonvoy pre-arrival proceduresResponsible for billing accuracy at arrival and departureFollow all cash handling, billing and credit card proceduresEnsure all reservations are set up with correct market codes and comments. Input proper messaging for elite members, upgrades and pre-arrival requestsMonitors Mobile Chat, Mobile Check In, Mobile request and GXP requestsPositively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values.Collaborate with other departments and other team membersCommunicate in a professional manner with all other associates, management, owners and guests.Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.RequirementsEducation:High School or equivalent education requiredExperience:1-2 years of previous Front Desk Agent experience in a luxury, full-service property settingStrong interpersonal and problem-solving skillsAbility to multitask in a high-volume settingStrong computer skillsLightspeed and GXP experience beneficialMarriott/Starwood experience beneficialKnowledge of hospitality industryAbility to effectively present information in a one-on-one setting or in a groupBasic cash handling skills requiredWORKING CONDITIONS:This position may be required to work early mornings, late evenings, weekends and holidaysThis individual should be flexible and available for all shifts.Ability to work for extended periods of time, standing, sitting, bending, reaching and speaking on a constant basis.Ability to answer phones and work on a computer for extended periods of timeThis position is based in doors however, the property is in a cold climate setting about 6 months out of the year. Candidate must be prepared to work in changing climates and fast changing weather conditions.Travel to and from work may be impacted by weather conditions. Candidate is required to be flexible and adjust to weather changes accordingly.

Keywords: Alterra, Clovis , Front Desk Agent - The Westin - Mammoth Mountain, Other , Mammoth Lakes, California

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