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Management And Program Analyst

Company: Department Of The Treasury
Location: Fresno
Posted on: June 11, 2021

Job Description:

  • Duties

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Duties

Summary

WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See "Other Information" for Locations

Learn more about this agency

Responsibilities

WHAT DOES A MANAGEMENT AND PROGRAM ANALYST DO? As a Management and Program Analyst you will serve as a staff analyst, evaluator, and advisor to management. In this position, you will responsible for planning, analyzing, evaluating, and/or improving the effectiveness of administrative operations and/or operating programs.

As a Management and Program Analyst you will:

  • Develop and interpret guidance on program planning, execution, and evaluation.
  • Prepare directives, issuances, memoranda, policy statements, legislative proposals, and other written guidelines to introduce new initiatives.
  • Recommend effective operations consistent with policies and objectives
  • Develop long-range program plans, goals, objectives, and milestones.
  • Identify ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives.
  • Research new or improved business and management practices for application to operating and administrative programs.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1 to 5 nights per month

Supervisory status

No

Promotion Potential

13

  • Job family (Series)

0343 Management And Program Analysis

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  • Requirements

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Requirements

Conditions of Employment

  • Refer to Other Information.
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National.
  • IRS Employees with Career/Career Conditional Appointments
  • Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience includes: Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; Experience with contact center management tools such as contact recording, workforce management, call center performance reporting, and quality metrics; Experience with project management principles to manage project deliverables; Experience with IRS Contact Center Environment or equivalent experience with other call center operations, including but not limited multi-channel services such as live and automated telephone services, web services, digital chat, co-browsing, and chatbots; Experience with IRS Enterprise Life Cycle or other project life cycle phases, including experience creating project artifacts; Oral communication techniques to present findings, deliver briefings.

GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience includes: Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; Experience with budgeting methods and techniques to prepare analyses and estimates; Oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations; Experience with IRS Contact Center Environment or equivalent experience with other call center operations, including but not limited multi-channel services such as live and automated telephone services, web services, digital chat, co-browsing, and chatbots; Experience with contact center management tools such as contact recording, workforce management, call center performance reporting, and quality metrics; Experience with project management principles to manage project deliverables, business requirements, issue tracking, resource planning and risk management; including experience with IT related project management; Experience with IRS Enterprise Life Cycle or other project life cycle phases, including experience creating project artifacts.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education

*

Keywords: Department Of The Treasury, Clovis , Management And Program Analyst, Other , Fresno, California

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