Customer Relations Representative (CSR)

Company: Aces Global
Location: Clovis
Posted on: June 14, 2022

Job Description:

Job DescriptionSUMMARY:The Customer Relations Representative is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Customer Relations Representative is a key interface with the customer and plays a pivotal role in the success of this relationship.ESSENTIAL DUTIES AND RESPONSIBILITIES:Includes the following. Other duties may be assigned:

• Tracks and expedites all aspects of orders for assigned customers.
• Completes required reports (e.g. – status reports, forms, etc.) for the customer.
• Control and determine materials, time, and process of production runs based on the Customer's forecast.
• Acts as the main liaison between the customer and production facilities.
• Expedites the accurate flow of information within production facilities.
• Interfaces with the customer via phone, email, etc., and will visit customers with sales reps as required.
• Prepares internal reports as required.
• Processes complaints and other documentation as required.
• Responsible for coordinating daily shipments.
• Process invoices daily and credit notes as required.EDUCATION AND/OR EXPERIENCE:
  • Bachelor degree or equivalent from four-year college or technical school; or Associates degree with 2 years of related experience and/or training; or equivalent combination of education and experience.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Knowledge of Microsoft Office required. SAP experience helpful, but not necessary.
  • Must be able to work longer than normal hours from time to time, plus be available to travel overnight on customer visits.Powered by JazzHRaeLB4Hbkoc

Keywords: Aces Global, Clovis , Customer Relations Representative (CSR), Other , Clovis, California