Floor Staff
Company: Regal Cinemas Corporation
Location: Clovis
Posted on: May 22, 2023
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Job Description:
Summary: Floor Staff team members are classified based on
individual theatre needs, and/or employee availability, as either
variable hour, part-time fixed, part-time regular or full-time
hourly employees whose primary responsibility is ensuring our
guests receive exceptional service. Floor Staff may be scheduled to
work in the Box Office, Concession Stand, or as an Usher. Floor
Staff employees must act as a representative of Regal in a way that
is consistent with our mission statement and policies.Essential
Duties and Responsibilities for each position include, but are not
limited to, the following:* Regular and consistent attendance*
Handling of emergency situations when called upon to do so* General
cleaning duties; and* Compliance with our company dress code.Box
Office* Operating POS system, including the proper handling of and
responsibility for accuracy of cash drawer, credit cards,
travelers' checks, gift cards and redeemed discount tickets, passes
and coupons* Up selling/suggestive selling of Premium Viewing
Experience (3D, RPX, IMAX).* Promoting the Regal Crown Club
program* Ensuring tickets are sold in accordance with the MPAA
rating system and company policy* Responding to phone calls and
questions from guests in a manner that is consistent with our guest
service philosophyConcession* Operating POS system, including the
proper handling of and responsibility for accuracy of cash drawer,
credit cards, travelers' checks, gift cards and redeemed coupons as
well as concession stock inventory.* Promoting the Regal Crown Club
program* Operating, preparing and cleaning of all concession
related equipment* Up selling/Suggestive selling* Complying with
all local, state and federal food safety laws.* Ensure required
alcohol certification and training are current where
applicable.Usher* Tearing tickets, collecting and depositing
appropriate stub, and directing patrons to their auditoriums.*
Inspecting backpacks and packages when applicable.* Managing crowd
control and assisting guests in finding seats in auditoriums when
necessary* Enforcement of MPAA rating system* Conducting in theatre
inspections to monitor picture and sound quality, watch for film
and content theft, and help maintain a safe quality environment
within the auditoriums* Reporting to the management any problems,
discrepancies or unusual situations that arise at the theatre.*
Perform in-auditorium concession auxiliary sales as directed by
management* Cleaning auditoriums at the end of scheduled shows and
maintaining clean restrooms, lobby area, hallways and other areas
outside of the auditorium* Monitoring the cleanliness and operation
of theatre vending equipmentAssisting with all opening and closing
duties as assigned by managementRequirementsQualifications: To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Education/Experience: Completion of cast certification
program as a cast member and as box office cashier or progress
towards completion required.If the theatre sells alcohol and your
assigned duties will include the selling/serving of alcohol, it is
your responsibility to complete any legally required state or local
training and obtain the required certificate. In addition, you must
complete the Regal Entertainment Responsible Beverage Server
training on Regal Online University.Language Ability: Possess good
public speaking, listen effectively and respond clearly and
directly.Math Ability: Perform calculations with speed and accuracy
and identify and correct errors.Reasoning Ability: Identify
problems, gather relevant data and note possible causes of
problems. Evaluate relevant information, recognize alternatives and
reach conclusions based on evidence. Take action beyond what is
necessarily called for. Perform under pressure and/or
opposition.Personal Skills: Possess excellent communication skills
with customers, co-workers and management. Establish goals, budget
time, and set priorities to achieve desired objectives.Physical
Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job the
employee is frequently required to stand; walk; sit; use hands to
finger, handle, or feel; reach with hands and arms and talk or
hear. The employee is occasionally required to climb or balance and
stoop, kneel, crouch, or crawl. The employee may occasionally be
required to lift up to 60 pounds. The vision requirements include:
close vision, distance vision, peripheral vision, depth perception
and ability to adjust focus.* This is a smoke free facility*When
applying for this position, please use a desktop or laptop
computer. Do not use a smartphone, tablet, etc. as your application
may not be stored in our system and/or available for review
Keywords: Regal Cinemas Corporation, Clovis , Floor Staff, Other , Clovis, California
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